General Shipping Terms for Online Orders

All orders are shipped from our warehouse in North Vancouver, BC, Canada. Find a Canadian retailer here.

United States

• Free Shipping on Orders Over $55 USD (USPS Tracked Packet Est. 6-12 business days).
• $5 USD Flat Rate for Orders under $55 (USPS Tracked Packet Est. 6-12 business days).
• Quoted rates for other delivery standards.

Canada

• Free Shipping on Orders Over $80 CAD (before taxes and after all discounts, Est 1-9 Business Days).
• $15 Flat Rate Shipping on Orders Under $80 CAD (before taxes and after all discounts, Est 1-9 Business Days).
• Quoted rates for other delivery standards.
• Exceptions apply to remote areas*.

International Shipping Flat Rate Fees

USD $10.00 Flat Rate (International Tracket Packet)

• Australia
• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Hungary
• Iceland
• Ireland
• Italy
• Japan
• Luxembourg
• Malta
• Netherlands
• New Zealand
• Norway
• Portugal
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• Taiwan
• United Kingdom

USD $25.00 Flat Rate

• Andorra
• Croatia
• Estonia
• Israel
• Latvia
• Lebanon
• Lithuania
• United Arab Emirates

Rest of world: USD $50.00 Flat Rate

We are not responsible for lost, held, or damaged packages. All customs and duties are the responsibility of the customer.

Wholesale accounts have different shipping terms, please refer to your Wholesale Terms & Conditions for guidelines.

Holiday Shipping Deadlines 2023

These are the estimated order deadlines to receive your package before December 25th, 2023. These dates are estimates from our shipping companies. We cannot guarantee the arrival of packages on time.

Tracked Packages
To orders within Canada:
December 8-19 (earliest date for most remote areas; the latest is for areas near Vancouver)

To orders within the United States:
December 12

To most European countries:
Dec 1-6

To Australia/New Zealand:
November 29

To South Korea/Japan/Taiwan:
December 4

If your country is not listed, please send us a message through our website contact form.

Processing times

• Within 24 hours of receiving order on regular business days (Monday - Friday).
• It can take our shipping carrier 1-2 days to receive your shipment and provide tracking updates.
• Shipping times quoted in checkout is not a guaranteed delivery standard. FedEx, USPS, Canada Post have removed their delivery guarantees. We cannot guarantee the delivery time of your parcel. In general, shipping times have been normal and on-time.

2023 Statutory Holidays

The office will be closed during statutory holidays in Canada (which can be different from holidays in the United States).

2023

*Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. See here for a full list of postal codes not eligible for free shipping. Shipments to these locations qualify for additional shipping charges. Customers will always be contacted before charges are applied.