Why Do Some Jackson's Naturals Cell Salt Pellets Look Different?

Over the past year, some customers have noticed differences in the appearance of our cell salt pellets between product lots. Common observations include:

• Some pellets appearing brighter white while others look more translucent
• Some pellets dissolving slightly differently
• Bottles appearing more or less full
• Differences in labeling

We completely understand why these differences stand out, especially for long-time customers who have become familiar with a certain appearance over the years.

The good news is that these differences are expected and do not reflect any change in how the pellets are potentized, prepared, or dosed.

This article explains why these differences exist.

Two Different Pellet Types

Jackson's Naturals cell salts are prepared with small sucrose pellets, which act as the carrier for the mineral preparation.

Depending on the production lot and manufacturing location, we have historically used two different pellet types:

1. Cane-Based Sucrose Pellets

These pellets are typically:

• brighter white in appearance
• slightly softer
• faster dissolving

2. Beet-Based Sucrose Pellets

These pellets are typically:

• more translucent or "glassy"
• slightly denser and firmer
• slightly smaller in diameter
• slower dissolving

Both pellet types are:

• certified vegan
• lactose-free
• prepared according to HPUS standards

The active cell salt preparation itself remains the same regardless of pellet type.

Why Do They Look or Feel Different?

Although beet and cane sugar are chemically the same compound (sucrose), the two sucrose sources can behave somewhat differently during pellet manufacturing due to small differences in trace mineral content, moisture handling, and compressibility.

Labelling Differences

Another question we receive relates to labeling differences.

Jackson’s Naturals is a Canadian company, but we sell products internationally, primarily in Canada and the United States. Historically, we have manufactured cell salts in both Canada and the United States.

Depending on where the product was manufactured and which market it was intended for, different regulatory packaging requirements applied.

U.S. Market Products

Products manufactured in the United States for the U.S. market follow FDA guidelines and therefore include:

• a "Drug Facts" panel
• FDA-compliant formatting

Canadian Market Products

Canadian products instead follow Health Canada requirements, which involve:

• bilingual labeling
• different formatting rules
• different packaging standards

Typically, customers outside of Canada and the United States who order through our website will receive Canadian-packaged and labeled product.

It is also perfectly normal for customers in another region to occasionally receive product with a different labeling format than expected. This is usually due to existing inventory from earlier production lots still remaining within distribution channels during our manufacturing transition. However, this is something that will become less common moving forward.

Regionalization and Future Manufacturing

Moving forward, Jackson’s Naturals will increasingly be moving toward regionalized supply chains. In other words:

• products sold in the United States will increasingly be made within the United States
• products sold in Canada will increasingly be made within Canada

There are several reasons for this transition:

• changing import fees and regulations
• customs and shipping delays
• improved supply chain stability
• reduced delays between production lots

Final Thoughts

We always appreciate customers reaching out with thoughtful questions, and we are happy to continue providing transparency about how our products are made.

If you have any additional questions, please feel free to contact us anytime through the contact page on our website.