Shipping

General Shipping Terms for Online Orders

All orders are shipped from our warehouse in North Vancouver, BC, Canada. Find a Canadian retailer here.

United States

  • Free Shipping on Orders Over $55 USD (USPS Tracked Packet Est. 6-12 business days).
  • $5 USD Flat Rate for Orders under $55 (USPS Tracked Packet Est. 6-12 business days).
  • Quoted rates for other delivery standards.

Canada

  • Free Shipping on Orders Over $80 CAD (before taxes and after all discounts, Est 1-9 Business Days).
  • $10 Flat Rate Shipping on Orders Under $80 CAD (before taxes and after all discounts, Est 1-9 Business Days).
  • Quoted rates for other delivery standards.
  • Exceptions apply to remote areas*.

    International Shipping Flat Rate Fees

    USD $10.00 Flat Rate (International Tracket Packet)

    • Australia
    • Austria
    • Belgium
    • Denmark
    • Finland
    • France
    • Germany
    • Hungary
    • Iceland
    • Ireland
    • Italy
    • Japan
    • Luxembourg
    • Malta
    • Netherlands
    • New Zealand
    • Norway
    • Portugal
    • Singapore
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Taiwan
    • United Kingdom

    USD $25.00 Flat Rate

    • Andorra
    • Croatia
    • Estonia
    • Israel
    • Latvia
    • Lebanon
    • Lithuania
    • United Arab Emirates

    Rest of world: USD $50.00 Flat Rate

    We are not responsible for lost, held, or damaged packages. All import customs duties and taxes are the responsibility of the customer.

      Wholesale accounts have different shipping terms, please refer to your Wholesale Terms & Conditions for guidelines.


      Processing times

      • Within 24 hours of receiving order on regular business days (Monday - Friday).
      • It can take our shipping carrier 1-2 days to receive your shipment and provide tracking updates.
      • Shipping times quoted in checkout is not a guaranteed delivery standard. FedEx, USPS, Canada Post have removed their delivery guarantees. We cannot guarantee the delivery time of your parcel. In general, shipping times have been normal and on-time.

      2023 Statutory Holidays

      The office will be closed during statutory holidays in Canada (which can be different from holidays in the United States).

      2023

      Holiday

      Date

      New Year's Day

      Sunday, January 1

      Family Day

      Monday, February 20

      Good Friday

      Friday, April 7

      Victoria Day

      Monday, May 22

      Canada Day

      Saturday, July 1

      B.C. Day

      Monday, August 7

      Labour Day

      Monday, September 4

      Thanksgiving Day

      Monday, October 9

      Remembrance Day

      Saturday, November 11

      Christmas Day

      Monday, December 25
      Boxing Day

      Tuesday, December 26

      *Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. See here for a full list of postal codes not eligible for free shipping. Shipments to these locations qualify for additional shipping charges. Customers will always be contacted before charges are applied.