Frequently Asked Questions
We are based in Vancouver, British Columbia, Canada.
Visa, MasterCard, American Express, Apple Pay, and Paypal.
No. You can check out as a guest but please note you will not be able to check your order’s status online. We will send you a email notification when we receive your order and when we ship your order.
At this time we just ship within Canada.
You must be the age of maturity as defined by the province you reside in (18 or 19 years old). If you are not an adult, please ask a parent or guardian to order the product for you.
You will be charged tax based on the province your order is being shipped to. Taxes will be calculated at checkout based on your location.
You will receive an order confirmation email from us. Please check your junk or spam folder if you don't receive one soon after placing your order.
You will be charged at the time you place your order.
You can check the status of your order or review past orders by logging into your Jackson's Naturals account. Click to log in here. Please note, you will not be able to view the status of your order or see past orders if you checkout as a guest.
No. All remedies that you use to compound and dispense in your practice/clinic, will continue to be ordered from the Helios Homeopathy UK website. Jackson's Naturals is the Canadian distributor of Helios products that have been licenced by Health Canada and is focused on providing products that practitioners can use to educate and the general public can have access to quality homeopathic products for their everyday complaints.
Products that are suitable for resale in your practice/clinic (ie. they have a DIN-HM or NPN number) will be sold from jacksonsnaturals.ca. Set up a wholesale account
Learn more about the difference in regulation in natural health products (including homeopathic remedies) that are compounded in your practice vs. those that are for resale here.
If you are a health practitioner or a retail store located in Canada, you are eligible to set up an retailer account with us. Go to the Trade enquiries page and follow the 3 easy steps to register an account with us.
Yes. Receive free shipping on your first order with us (reg. $200 order minimum).
Spend $200 or more (before taxes and shipping) to receive free shipping.