Frequently Asked Questions


Where are you located?

We are based in Vancouver, British Columbia, Canada.

What methods of payment do you accept?

Visa, MasterCard, American Express, Apple Pay, and Paypal.


Do I have to set up a account to order from you?

No. You can check out as a guest but please note you will not be able to check your order’s status online. We will send you a email notification when we receive your order and when we ship your order.

Do you ship to the US?

At this time we just ship within Canada.

How old do I have to be to order from

You must be the age of maturity as defined by the province you reside in (18 or 19 years old). If you are not an adult, please ask a parent or guardian to order the product for you.

Is my purchase subject to taxes?

You will be charged tax based on the province your order is being shipped to. Taxes will be calculated at checkout based on your location.

How do I know you have received my order?

You will receive an order confirmation email from us. Please check your junk or spam folder if you don't receive one soon after placing your order.

When will I be charged for my order?

You will be charged at the time you place your order.

How do I cancel my order?

If you would like to cancel your order and you have NOT received a shipping notification, please email us with your order number and reason for canceling. If your order has already been shipped, you have 30 days from date of purchase to return it. Click here for our Shipping & Returns policy.

How do I check the status my order or review past orders?

You can check the status of your order or review past orders by logging into your Jackson's Naturals account. Click to log in here. Please note, you will not be able to view the status of your order or see past orders if you checkout as a guest.

Wholesale accounts

I'm a health practitioner and I usually order homeopathic remedies I compound and dispense in my practice from the website. Do I order them from now?

No. All remedies that you use to compound and dispense in your practice/clinic, will continue to be ordered from the Helios Homeopathy UK website. Jackson's Naturals is the Canadian distributor of Helios products that have been licenced by Health Canada and is focused on providing products that practitioners can use to educate and the general public can have access to quality homeopathic products for their everyday complaints.

Products that are suitable for resale in your practice/clinic (ie. they have a DIN-HM or NPN number) will be sold from Set up a wholesale account

Learn more about the difference in regulation in natural health products (including homeopathic remedies) that are compounded in your practice vs. those that are for resale here.

How do I set up a retailer (trade) account with

If you are a health practitioner or a retail store located in Canada, you are eligible to set up an retailer account with us. Go to the Trade enquiries page and follow the 3 easy steps to register an account with us.

Is there a new retailer account opening offer?

Yes. Receive free shipping on your first order with us (reg. $200 order minimum).

What is the minimum order amount to receive FREE shipping on a trade account order?

Spend $200 or more (before taxes and shipping) to receive free shipping.